Privacy Policy
Last Updated: February 23, 2026
Introduction
TrackZen Software House LLC ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including but not limited to:
- Name and email address
- Phone number and organization name
- School or company information
- Payment and billing information (when applicable)
- Messages and communications you send us
Automatic Information
When you visit our website, certain information is automatically collected, including:
- Your IP address
- Browser type and version
- Pages you visit and time spent on pages
- Referring website URLs
- Device type and operating system
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and improving our services
- Responding to your inquiries and customer support requests
- Sending promotional emails and updates (with your consent)
- Analyzing website usage and trends
- Detecting and preventing fraudulent transactions and abuse
- Complying with legal obligations
- Personalizing your experience on our website
3. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.
5. Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our website and conducting our business (under confidentiality agreements)
- When required by law or in response to legal processes
- To protect the rights, privacy, safety, or property of our company, users, or the public
- With your explicit consent
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. These technologies help us remember your preferences, understand usage patterns, and deliver personalized content. You can control cookie settings through your browser preferences.
7. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to access your personal information
- Right to correct inaccurate data
- Right to request deletion of your data
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, please contact us at support@trackzen.in.
9. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our services, you consent to the transfer of your information to countries outside your country of residence.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
TrackZen Software House LLC
Email: support@trackzen.in
Phone: +971-4-XXX-XXXX
Address: Dubai, United Arab Emirates